Managed Services deliver end to end management, operation and support for communication solution of customer organizations. Our managed services team ensure that complexity of managing a mission critical communication network are managed by our professionals while the end customer can simply focus on managing their core operations. Consort Digital managed services ensure that day to day operational and management risks are transferred to us without compromising on performance and efficiency.
Managed Services include :
- Design Responsibility – Taking over design responsibility of customer mission critical networks.
- 24/7 Operation and Maintenance Support – Our professionals provide round the clock operational and maintenance support.
- Onsite maintenance – Our maintenance engineers operate from customer premises thereby providing full control over operations and support for customers.
- Dedicated Help desk – We maintain dedicated Help desk or Service desk for reporting and rectification of user issues.
- Service Level Agreement – Define and provision SLA in line with customer requirements..
- Temporary Replacements – We even provision and offer temporary replacements to ensure operational continuity for our customers.